Refund and Returns Policy

Once you have received the item(s) and checked to ensure there is no damage of the goods on receipt then you have a 14-day cooling off period by which you can return the item purchased for a
full refund minus the shipping cost as we are unable to refund the initial shipping cost of the order.

Returned items must be delivered to us unused and in their original packaging and in the same condition they were received in. If this is not the case you will not be eligible for a refund and maybe subject to a restocking fee. We will not be held responsible for items damaged or lost in return shipment: therefore, we recommend using an insured and trackable mail service.

If the item was purchased through one of our suppliers, then you will need to refer to their individual Returns Policies. If you are unsure of the supplier of the item, please email info@longsighthomeandgarden.co.uk and we will send you a link to the correct supplier’s Returns Policy.

Discounted items are not eligible for a return.

If goods are received damaged, this must be reported to us within 48 hours of the delivery. This can be done either by sending us an email to info@longsighthomeandgarden.co.uk or speaking to the office on 01254 247075. If sending an email, we would need as much information as possible including images of the damage to the goods in question. This may also be requested if you speak to us on the phone. *We will try and process your returns as soon as possible, however during busy periods this can take 1 – 2 weeks for this to be processed and can also be dependent on the current stock availability of the item being returned.

A refund will only be issued if the goods are returned in their original condition, they were sent out to you. We may have to send the item(s) back to you if not. All goods will be inspected on return to us or our suppliers.

For any goods purchased from one of our suppliers we will work with you to ensure a refund is obtained as long as the above pointers has been followed. You will not be issued a refund without the original receipt for the item(s) or proof of received return delivery. Once we have this information, we aim to process a refund or replacement within 14 days. * The refund will only be credited back to the original card used to purchase the items. If an item(s) are/is returned to us after our returns period has ended, and/or with not advising us otherwise we will not be able to offer a full refund.