FAQS

We’re always happy to answer your questions and help in any way we can. To make things as easy as possible for you, we’ve put together questions that customers often ask us. So take a look at the questions below and there’s a good chance we have the information you’re looking for.

Customer Service

I have a question about my order and need to contact someone?
Can I change and cancel my order?
What do I do if I need to cancel my order?

Returns

I want to return something I've ordered, what do I need to do?
What should I do if my item arrives damaged?
How and when will I receive a refund?

Delivery

What information will you need to supply for a delivery to take place?
What happens when there is a failed delivery attempt?
When will I know when my item is arriving?
What vehicle will my order be arriving on?
Will my order arrive fully assembled?

Other

How can I pay for my order?
Is the website secure?
We love seeing our products in your home

Get inspiration from our Instagram and don't forget to tag us in your spaces.

Shopping made easy
  • Showroom Open 7 Days a Week

    Visit our spacious site showcasing our many garden buildings, firewood and household items

  • Top Brands Stocked

    Many top brands for buildings, garden products, furniture and more

  • 1000s Of Products

    To order online and in store

  • Friendly Team

    Approachable and friendly staff

  • Speedy Delivery

    We seek to get all products out to customers as soon as possible

  • 30-Day Money Back Guarantee

    30-day money back on most products