Delivery and Returns

When Will I Receive My Order?

Delivery estimates are in working days, and the estimated delivery time for each product is shown above the ‘Add To Basket’ button on the product page.

Deliveries are mostly prearranged directly with yourself within a few days of placing an order; being booked in directly with a member of the delivery team/carriers. This can help to confirm a working delivery date which is best for you. When ordering, please provide an active mobile phone number to help delivery to be promptly booked in, and to ensure that there is no delay in receiving your order.

Please note that some smaller items which can be posted or go via a parcel carrier may be dispatched immediately without contacting you first. If you have any doubts over your order status, please contact us.

Can I Choose A Specific Delivery Date Within The Estimated Delivery Timeframe?

Delivery lead times are estimates; if you’re looking to receive a product by or on a certain date, please contact our customer service team before ordering for help and advice.

Will I Receive A Timeslot For My Delivery?

As we use a wide range of carriers for delivery, you may not receive a time slot for your order. With most orders, you would be contacted first to arrange a suitable delivery date, so you know in advance what day delivery has been booked in for. If you know you won’t be available for your pre-arranged day of delivery, please let us know in advance and we can pass this on to the carriers to investigate the possibility of your delivery being left with a neighbour or in a safe place, or to simply rearrange.

Is Express Delivery Available?

There may be occasions where we can dispatch items sooner, should there be space available on a delivery run. If you are looking to receive a product sooner than the estimated delivery lead time, please contact us and we can check delivery availability to see if this is possible.

Some smaller products are applicable for next day delivery. This will be shown in the stock message on the product page, and at the delivery stage at checkout.

Will My Order Come With Free Delivery?

We offer free delivery to most UK mainland addresses. A small selection of postcodes and areas are unfortunately exempt from our free delivery offer – some of which we are able to deliver to still for a charge and some we unfortunately are unable to service. Please see our Delivery page for full details.

Can I Change My Mind And Return My Order?

If you no longer require an item or if it just isn’t for you, you can return it as a change of mind within 14 days of receiving it. This is assuming that the item is unused, in its original packaging, and in a resaleable condition. To initiate a return, simply contact us at sales@rowgar.co.uk stating your order number and which item(s) you wish to return.